ABOUT US_

we're a
thinktank
full of
possibilities

AND Agency delivers an innovative brand of marketing and business process outsourcing. Our mission is to provide engaging solutions designed to improve your brand and strengthen your customer relationships. In simple terms, we strive to inspire and be inspired, and offer a wide range of services to fit your needs and turn big ideas into reality.

Track Record

A track record of excellence in execution...

INDUSTRY EXPERTISE

45 years of experience in the industry • expert guidance on strategic issues • reliable, high-quality data collection

LOYALTY & CUSTOMER EXPERIENCE

20 years CX experience • 1+ million annual interviews • pioneers of Closed-Loop™ process • fact-based assessments & cultural change

RESEARCH & ANALYSIS

Independent, digital-first orientation around technology strategy & ROI-driven recommendations • expertise in sampling, weighting, design, execution and research analytics • expansive offering of research & advisory services



Reliable Products

We deliver results our clients can rely on...

Actively involved in our industry, we help set the standard for our award winning performance.
Some of our awards include:

  • Maintained #1 JD Power Bank for 10 years straight
  • Winners of the Confirmit Ace Award in 2016 & 2017
  • MRIA Gold Seal Member Certification
  • Exception free SOC Audit 2016 & 2017


Our Competitive Edge

A winning combination of people, capabilities and technology...

  • A winning combination of people, capabilities and technology
  • A best-in-class solution housing the voice of customer data
  • Technology that acknowledges customer feedback
  • Leading-edge digital capabilities and real-time reporting through strategic alliances
  • Proven experience with large-scale, complex programs in a multi-mode environment
  • Deep market research expertise, using high quality data to enable smart business decisions and ROI