Customer FeedBack Management

Turning Customer Data Into Intelligent Engagement

Collect customer feedback with effortless self-serve survey capabilities that can evolve to a powerful Enterprise CX program. KatieXM offers a fresh approach to designing and scaling yout Customer Feedback Management Program.

Cost Effective

Creating EX/CX Programs to meet any budget

User Friendly

Easy to read insightful data you can act upon

Easy to Deploy

You focus on the results and we’ll do the heavy lifting

Choose a plan that fits your needs

Basic

$0 / month

Quick and easy self-serve survey styling at your fingertips.

Professional

$20 / month

Self-serve survey styling with branded and customized capabilities.

Enterprise

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Customer Experience Management solution with survey building and real-time dashboard reporting.

Effortless Data Collection

Design
Create a program using custom measurement and industry standards for a program that provides high-quality actionable data, whether using our self-serve option or our managed services.
  • NPS – Net Promoter Score
  • CES – Customer Effort Score
  • SCAT – Customer Satisfaction
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Collect
KatieXM allows you to collect feedback across multiple channels at key points to give you a wide-lens view of your brand performance and its customer journey.
  • Voice / QR Code / App intercepts
  • Email / POS Receipt / Web intercepts
  • Tablet / Kiosk
  • Live Intercept
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Report
Work with our managed service team to centralize your experience and operational data in a dynamic and visually appealing dashboard that provide a comprehensive view into your data.
  • Real-time reporting
  • Role-based dashboards
  • API Integration
  • Text & Sentiment Analytics
  • Multi-Channel reporting
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Action
KatieXM takes your data and helps you focus on real-time recovery to improve customer retention, lower operating costs and increase revenue and customer lifetime value.
  • Closed loop service recovery
  • Customer turn-around
  • Employee Coaching
  • Business decision insight
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Turn Customer Data Into Action.

Request A Demo

Our SaaS based Customer Feedback Management (CFM) platform houses all of your CX data, along with customer loyalty, performance, and operational data into one powerful, secure, and user-friendly hub.

Let's Chat

Talk to one of our ANDXperts to learn more about our Workplace Solutions.

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HOW CAN WE HELP?
Contact Us
Connect with us by filling out the information below, and a representative will contact you shortly. Looking for job postings? Check out our Careers page.






    HOW CAN WE HELP?
    Contact Us
    Connect with us by filling out the information below, and a representative will contact you shortly. Looking for job postings? Check out our Careers page.