Turn Analytics into Engagement
A fresh approach to full-service Employee and Customer Experience Management
Why KATIE?
COST EFFECTIVEEX/CX programs designed to fit your budget
SIMPLE TO UNDERSTAND
Insightful data you can act upon
EASY TO DEPLOY
We do the heavy lifting so you can focus on results
Effortless survey capabilities to design and launch your own employee and customer experience programs.
Available Plans
BASE
$
0
/mo
FREE
FREE
Unlimited Surveys
20 Questions per Survey
Unlimited Responses*
Branded Surveys
Email Support
All Question Types
PROFESSIONAL
$
20
/mo
BILLED ANNUALLY*
BILLED ANNUALLY*
Unlimited Surveys
Unlimited Questions
Unlimited Responses*
Branded Surveys
Email Support
All Question Types
Select Collector Types
Skip Logic
ENTERPRISE
CONTACT US
Unlimited Surveys
Unlimited Questions
Unlimited Responses
Branded Surveys
Dedicated Support
All Question Types
All Collector Types
Advanced Skip Logic
Custom Contact Data
Dashboard & Ticketing
Dedicated Success Team
Features
DESIGN COLLECT REPORT ACT
Design a Custom Program for High-Quality Actionable Data
| NPS: Net Promoter Score "How likely are you to recommend X Company to a friend, family member, or colleague?"  |
CES: Customer Effort Score "How easy was it to get your problem solved?"  |
CSAT: Customer Satisfaction "Please rate your overall experience with X Company."  |
| Evaluate your data using custom measurements or industry standards. Request a demo |
DESIGN COLLECT REPORT ACT
 Voice | QR code | AppIntercepts |
 Email | POS Receipt | Web Intercepts |
 Tablet | Kiosk |
 Live Intercept |
| Gain valuable insights from wherever your customers interact with you. Request a demo |
DESIGN COLLECT REPORT ACT
 Real-Time Reporting |
 User-based Dashboards |
 API Integrations |
 Text & Sentiment Analytics |
 Multi-Channel Reporting |
| Dynamic dashboards provide a comprehensive view into your data. Request a demo |
DESIGN COLLECT REPORT ACT
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| Immediate data helps you make better decisions to manage your reputation. Request a demo |
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DESIGN COLLECT REPORT ACT
Design a Custom Program for High-Quality Actionable Data
NPS: Net Promoter Score
"How likely are you to recommend X Company to a friend, family member, or colleague?"
CES: Customer Effort Score
"How easy was it to get your problem solved?"
CSAT: Customer Satisfaction
"Please rate your overall experience with X Company."
DESIGN COLLECT REPORT ACT
Collect Feedback Across Multiple Touchpoints to Measure the Entire Journey
Voice | QR code | App Intercepts
Email | POS Receipt | Web Intercepts
Tablet | KioskLive InterceptDESIGN COLLECT REPORT ACT
Centralize Your Survey and Operational Data in Our KATIE Insights Platform
Real-Time Reporting
User-based DashboardsAPI IntegrationsText & Sentiment AnalyticsMulti-Channel ReportingDESIGN COLLECT REPORT ACT
Ticketing to Quickly Recover from Less Positive Customer Feedback & Take Action to Improve Allover Experience
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