Key Analytics for Targeted & Intelligent Engagement
Turn Analytics into Engagement

A fresh approach to full-service Employee and Customer Experience Management

Why KATIE?

COST EFFECTIVE
EX/CX programs designed to fit your budget

SIMPLE TO UNDERSTAND
Insightful data you can act upon

EASY TO DEPLOY
We do the heavy lifting so you can focus on results
Effortless survey capabilities to design and launch your own employee and customer experience programs.

 

Available Plans

BASE
$ 0 /mo
FREE


Unlimited Surveys
20 Questions per Survey
Unlimited Responses*
Branded Surveys
Email Support
All Question Types

*First 150 Responses Viewable
PROFESSIONAL
$ 20 /mo
BILLED ANNUALLY*


Unlimited Surveys
Unlimited Questions
Unlimited Responses*
Branded Surveys
Email Support
All Question Types
Select Collector Types
Skip Logic

*Saves 20% vs. $25/user Month-to-Month
ENTERPRISE
CONTACT US


Unlimited Surveys
Unlimited Questions
Unlimited Responses
Branded Surveys
Dedicated Support
All Question Types
All Collector Types
Advanced Skip Logic
Custom Contact Data
Dashboard & Ticketing
Dedicated Success Team

Features

DESIGN     COLLECT     REPORT     ACT

Design a Custom Program for High-Quality Actionable Data

NPS: Net Promoter Score
"How likely are you to recommend
X Company
to a friend, family member, or colleague?"


CES: Customer Effort Score
"How easy was it to get your problem
solved?"



CSAT: Customer Satisfaction
"Please rate your overall experience
with X Company."



Evaluate your data using custom measurements or industry standards.

Request a demo
DESIGN     COLLECT     REPORT     ACT

Collect Feedback Across Multiple Touchpoints to Measure the Entire Journey

Voice | QR code | App
Intercepts
Email | POS Receipt |
Web Intercepts
Tablet | Kiosk Live Intercept
Gain valuable insights from wherever your customers interact with you.

Request a demo
DESIGN     COLLECT     REPORT     ACT

Centralize Your Survey and Operational Data in Our KATIE Insights Platform

Real-Time Reporting User-based Dashboards API Integrations
Text & Sentiment Analytics Multi-Channel Reporting
>
Dynamic dashboards provide a comprehensive view into your data.

Request a demo
DESIGN     COLLECT     REPORT     ACT

Ticketing to Quickly Recover from Less Positive Customer Feedback & Take Action to Improve Allover Experience

Immediate data helps you make better decisions to manage your reputation.

Request a demo
Previous
Next
DESIGN     COLLECT     REPORT     ACT

Design a Custom Program for High-Quality Actionable Data

NPS: Net Promoter Score

"How likely are you to recommend X Company to a friend, family member, or colleague?"



CES: Customer Effort Score

"How easy was it to get your problem solved?"

CSAT: Customer Satisfaction

"Please rate your overall experience with X Company."

Evaluate your data using custom measurements or industry standards.

Request a demo
DESIGN     COLLECT     REPORT     ACT

Collect Feedback Across Multiple Touchpoints to Measure the Entire Journey

Voice | QR code | App Intercepts


Email | POS Receipt |
Web Intercepts


Tablet | Kiosk


Live Intercept
Gain valuable insights from wherever your customers interact with you.

Request a demo
DESIGN     COLLECT     REPORT     ACT

Centralize Your Survey and Operational Data in Our KATIE Insights Platform

Real-Time Reporting

User-based Dashboards

API Integrations

Text & Sentiment Analytics

Multi-Channel Reporting
Dynamic dashboards provide a comprehensive view into your data.

Request a demo
DESIGN     COLLECT     REPORT     ACT

Ticketing to Quickly Recover from Less Positive Customer Feedback & Take Action to Improve Allover Experience


Immediate data helps you make better decisions to manage your reputation.

Request a demo
Previous
Next
Request a demo
Our SaaS based Customer Feedback Management (CFM) platform houses all of your CX data, along with customer loyalty, performance, and operational data into one powerful, secure, and user-friendly hub.