Redesigning the Workspace
Telecommunications
The Project
A multi-national telecommunications client looking to promote an employee-centric culture by reinventing their call center to boost employee engagement, maintain employee retention, and lower attrition.
The Work
ANDX transformed 160 workspaces with a combination of digital and décor assets to create a work environment that would be conducive to employee happiness and an exciting overall workplace.
Through dynamic digital display technology, ANDX was able to feature a full range of customized content that is easily managed from any location. Our client was able to create optimized customer engagement with trigger based, real-time content updates and featured products and services on screens that are based on current conditions.
Custom wall skins were installed across these workspaces to showcase the host city, company branding, and culture to create a more personalized and comfortable setting in their work location.
Throughout the duration of the contract, ANDX provided installation services and ongoing tech and break-fix.
Through dynamic digital display technology, ANDX was able to feature a full range of customized content that is easily managed from any location. Our client was able to create optimized customer engagement with trigger based, real-time content updates and featured products and services on screens that are based on current conditions.
Custom wall skins were installed across these workspaces to showcase the host city, company branding, and culture to create a more personalized and comfortable setting in their work location.
Throughout the duration of the contract, ANDX provided installation services and ongoing tech and break-fix.
The Payoff
Our telecommunications client saw a noticeable incline in key metric scores, increased employee engagement and reduced attrition and absenteeism rates.
 |
Our recognition at the 2019 Contact Center Week as a finalist for Best Contact Center Culture is a direct result of our talented team powered by AND’s engaging technology and inspiring work environment. Our best-ever CSAT and employee engagement is the payback.
— Director at Fortune 10 Telecommunications Company |
